Returns & Exchanges

At SuperBonsai, we want you to be completely satisfied with your purchase. If your item isn't a perfect fit, you can return or exchange it within 30 days of delivery provided it remains in its original, unused condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

3

Ship the Package

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing